Effective Date: 1st Jan 2025

1. Refunds

Refund requests for e-book courses purchased from www.ste11ar.com are valid only within the first 7 days from the date of purchase. Refunds will only be granted if the e-book is proven to be defective or inaccessible.

2. Cancellation

Once the e-book course has been downloaded, cancellation is not permitted. If you have not yet downloaded the e-book, you may cancel your order within the 7-day refund window.

3. How to Request a Refund

To request a refund, please contact us at hello@ste11ar.my with the following information:

  • Your full name:
  • Order ID:
  • Reason for the refund request:

4. Processing Refunds

Approved refunds will be processed within 14 business days. The amount will be credited to the original payment method used during the purchase.

5. Disputes

Any disputes regarding refunds must be submitted within the 7-day window. Disputes submitted after this period will not be entertained.

6. Changes to Policy

We reserve the right to amend this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting on our website.